Reference

How 99rtp Handles Your Personal Data

This privacy policy tells you exactly what data 99rtp collects when you open an account, deposit via DANA, OVO or GoPay, and use our lobby. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedDANA, OVO, GoPay wallet info handled securelyCookie controls availableData request supportedIndonesia-region scope

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to update your personal data, request a copy of what we hold, or ask us to delete your account information, our support team handles those requests directly. Reach us through any of the channels below and we'll confirm receipt of your request and let you know the next steps.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your data request clearly and our team will acknowledge it and guide you through the process.

Email Support

Send your privacy request to our support email address shown in the account help section. Include your registered phone number so we can locate your account quickly.

Account Help Centre

The help centre inside your account lists step-by-step paths for data access requests, cookie preference changes and wallet data queries tied to DANA, OVO or GoPay.

What Data We Collect and Why

99rtp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and date of birth to verify your account. When you make a deposit or withdrawal through DANA, OVO or GoPay, we record the transaction reference and wallet identifier — not your full e-wallet login credentials.

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We do not store your DANA or OVO PIN. Device data such as browser type, operating system and IP address are logged automatically for security checks and to detect unusual login attempts. If you access the lobby from Jakarta or elsewhere in Indonesia, that session data
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helps us flag account takeover attempts early. We also keep records of your game activity — which titles you opened, session duration — to operate the platform and resolve any account disputes. Payment data tied to DANA, OVO and GoPay transactions is retained for the period
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required by applicable financial record-keeping obligations. You may request a summary of the personal data we hold on your account at any time by contacting our support team. Data shared with third-party payment processors is limited to what those processors need to complete your transaction. We
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do not sell your personal data to advertisers or marketing companies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption to data in transit and at rest. Account sessions require re-authentication after a period of inactivity, and any login from an unrecognised device triggers an OTP check to your registered phone number. Here is a breakdown of the four areas that matter most to you.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most use. You can adjust cookie preferences from the footer settings link at any time.

Account Security

Every new device login triggers an OTP sent to your registered number. Our system flags repeated failed attempts and temporarily locks access to protect your account from unauthorised entry.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure by applicable law. Wallet transaction records linked to DANA, OVO or GoPay follow the same retention schedule.

Requesting Changes

You can request correction, export or deletion of your personal data. Submit the request via live chat or email, and we will respond within the timeframe our policy specifies — no need to fill out a separate form.

Your Privacy Questions, Answered

These are the questions we hear most often about how your data is handled on 99rtp. If something is not covered here, reach out via live chat or the help centre in your account.

We collect your name, email, phone number and date of birth at registration. Device data like IP address and browser type is logged automatically each session for security purposes.

No. We only record transaction references and wallet identifiers needed to process payments. Your e-wallet PIN and full login credentials are never stored on our system.

Contact our support team via live chat or email with your registered phone number. We will confirm your identity and provide a summary of the personal data linked to your account.

Yes. Submit a deletion request through live chat or support email. Some records — such as transaction data tied to DANA, OVO or GoPay payments — may need to be retained for legal compliance before full deletion.

We use session cookies for login continuity and analytics cookies to see which lobby sections are used most. You can manage your cookie preferences through the footer settings link on any page.

Only with payment processors like DANA, OVO and GoPay, and only the minimum data needed to complete your transaction. We do not sell personal data to advertisers or marketing companies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info99Rtp Banking Info99Rtp Glossary

How 99rtp Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Your Privacy Questions, Answered

01 What personal data does 99rtp collect when I open an account?

02 Does 99rtp store my DANA, OVO or GoPay login details?

03 How do I request a copy of the data 99rtp holds about me?

04 Can I ask 99rtp to delete my personal data?

05 How does 99rtp use cookies and can I turn them off?

06 Is my data shared with third parties?

Privacy Policy

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