Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your 99rtp account — from wallet deposits via DANA, OVO, and GoPay through to how withdrawals are processed and what happens if there's a dispute.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules insideJakarta & all Indonesia regionsSubject to local law

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What These Terms Actually Cover

99rtp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing our platform, you confirm that you meet the eligibility criteria set out here and that you've read and accepted these terms in full. We can update these terms at any time; the version published on this page is always the current one, so checking

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back occasionally keeps you informed. Your account is personal to you — sharing login credentials or allowing someone else to operate your account is a breach of these terms and may result in suspension. Transactions made via DANA, OVO, or GoPay are processed under each wallet
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provider's own terms alongside ours; if a deposit or withdrawal is delayed, the verification step is the first place to check before contacting support. We reserve the right to limit, suspend, or close an account where we identify misuse, irregular activity, or a breach of these
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conditions. All disputes are handled through our support channel first; escalation paths are described in the contact section below. These terms apply to the account you hold with us, not to any third-party service you use to fund it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and How We Apply These Terms

We apply these terms consistently across all accounts. How we handle your data, how long we keep records, and what you can request — it's all outlined here so you know where you stand before any issue arises.

Data Handling

We collect only what's needed to operate your account — login data, transaction history, and wallet details for DANA, OVO, or GoPay. We don't sell it.

Record Retention

Account and transaction records are kept for as long as required by these terms and applicable local regulation. You can request a summary through support.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact us immediately — we can freeze your account within minutes.

Requesting Changes

To update personal details, close your account, or request data removal, submit a verified request through live chat or email. We'll confirm receipt and timeline.

TERMS CONTACT PATHS

Where to Ask About These Terms

If anything in these terms isn't clear — or if you need to raise a concern about your account, a transaction, or a suspension — reach us through the channels below. For wallet-specific issues involving DANA, OVO, or GoPay, have your transaction reference ready before you contact us; it cuts the time to resolve things significantly.

Live Chat Reach our support team directly through the live chat widget in your account. Have your account ID and any relevant transaction reference on hand.

Email Support Send a detailed message to our support address for terms-related questions, account disputes, or wallet transaction concerns. We reply in order of receipt.

Account Help Centre The Help Centre in your account dashboard covers common terms questions — account suspension, withdrawal holds, and wallet verification steps — without waiting for a reply.

Common Questions About These Terms

These are the questions we see most often about how our terms work in practice — covering account access, wallet payments, suspensions, and how to raise a concern.

We can update these terms at any time. The updated version is published here immediately. Continuing to use your account after an update means you accept the revised terms.

If your account is suspended, any balance held is subject to our review process. Contact support with your wallet transaction reference and we'll explain the next steps clearly.

No. These terms permit one account per person. Duplicate accounts may be merged or closed, and any balance associated with a duplicate account may be forfeited under our terms.

Send a closure request through live chat or email. We'll verify your identity, confirm any outstanding balance, and process the closure in line with these terms.

GoPay and our platform each have their own terms; both apply when you deposit. Our terms govern your account balance and withdrawals; GoPay's govern the transfer from your wallet.

Sharing your account, using automated tools, depositing through wallets not registered in your name, or providing false details at registration are all considered breaches under these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

Account Security and How We Apply These Terms

Data Handling

Record Retention

Account Security

Requesting Changes

Where to Ask About These Terms

Common Questions About These Terms

01 Can 99rtp change these terms without notice?

02 What happens to my DANA or OVO deposit if my account is suspended?

03 Am I allowed to hold more than one account?

04 How do I close my account under these terms?

05 Does using GoPay to deposit affect these terms?

06 What counts as a breach of these terms?

Terms & Conditions

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